Use Cases
- Optimizing field technician scheduling and dispatch
- Streamlining mobile work order management
- Improving service delivery and customer satisfaction
- Integrating field operations with back-office ERP systems
Pricing
FieldConnect Field Service Management (FSM)
Core platform for managing field service operations.
FieldConnect Mobile
Mobile application for field technicians to manage work orders and tasks.
FieldConnect Portal
Customer and partner portal for service requests and information access.
Capability Matrix
| Feature | Status | Depth |
|---|---|---|
| CRM / Customer Management | Partial | Standard |
| E-Signature | Yes | Standard |
| Dispatch | Yes | Advanced |
| Scheduling | Yes | Advanced |
| Route Optimization | Yes | Standard |
| Inventory Management | Yes | Standard |
| Asset Management | Yes | Standard |
| Estimating | Partial | Basic |
| Invoicing | Yes | Standard |
| Job Costing | Partial | Standard |
| Pricebook | Yes | Standard |
| Flat Rate Pricing | Yes | Standard |
| Customer Portal | Yes | Standard |
| Photo Documentation | Yes | Standard |
| GPS Tracking | Yes | Standard |
| Time Tracking | Yes | Standard |
| Safety Checklists | Yes | Standard |
| Service Agreements | Yes | Standard |
| Reporting Dashboard | Yes | Standard |
| API Access | Yes | Standard |
Strengths
- Robust integration with Microsoft Dynamics ERP
- Comprehensive mobile capabilities for field technicians
- Advanced scheduling and dispatch optimization
Best Fit
Typical clientsmid-size shops up to enterprise & national firms (500+)
Platform weightLightweight — newer platform, faster to adopt
Usually more platform than a solo or small crew needs — smaller shops tend to be better served by a lighter tool.
Mid-sizeLargeEnterprise