CRM
Prokeep
Prokeep is a unified communication platform that helps distributors and contractors manage customer interactions across multiple channels. It centralizes texts, calls, and online orders into a single inbox, enhancing efficiency and customer service for trade businesses.
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Use Cases
- Streamlining customer communication
- Managing orders and inquiries efficiently
- Improving team collaboration and responsiveness
- Enhancing customer service experience
Capability Matrix
| Feature | Status | Depth |
|---|---|---|
| CRM / Customer Management | Yes | Standard |
| Contact Management | Yes | Advanced |
| Team Messaging | Yes | Advanced |
| Alerts & Notifications | Yes | Standard |
| Mobile App | Yes | Standard |
| Reporting Dashboard | Yes | Standard |
| Third-Party Integrations | Yes | Advanced |
| API Access | Yes | Standard |
| Zapier Integration | Yes | Standard |
| Document Storage | Yes | Basic |
| Photo Documentation | Yes | Standard |
| Call Tracking | Yes | Standard |
| Opportunity Tracking | Yes | Basic |
| AI Features | Yes | Basic |