Product Tour
ServiceTitan is the category leader for a reason: dispatch, CRM, marketing, payroll, inventory and reporting genuinely run as one system rather than a patchwork of integrations, and the vendor claims 100,000+ contractors across HVAC, plumbing, electrical, roofing and pest control. That breadth and depth is also the cost — pricing is quote-only per technician, onboarding is a real project, and the platform is built for a company that has outgrown Jobber or Housecall Pro, not one just getting started. Three published tiers (Starter, Essentials, The Works) structure the conversation but none carry a number until sales gets involved.
TradeAtlas Editorial (AI draft) · Reviewed 2026-07-29
Use Cases
- Residential service dispatch
- Marketing automation
- Call booking
Pricing
Complete field service management platform
ServiceTitan does not publish pricing — request a quote via the vendor website.
Capability Matrix
| Feature | Status | Depth |
|---|---|---|
| CRM / Customer Management | Yes | Advanced |
| Dispatch | Yes | Advanced |
| Scheduling | Yes | Advanced |
| Estimating | Yes | Advanced |
| Invoicing | Yes | Advanced |
| Payment Processing | Yes | Advanced |
| Pricebook | Yes | Advanced |
| Job Costing | Yes | Advanced |
| Marketing Automation | Yes | Advanced |
| Call Tracking | Yes | Advanced |
| Reporting Dashboard | Yes | Advanced |
| QuickBooks Sync | Yes | Standard |
| API Access | Yes | Basic |
| Mobile App | Yes | Advanced |
| Photo Documentation | Yes | Standard |
| Time Tracking | Yes | Advanced |
| Third-Party Integrations | Yes | Advanced |
| Document Storage | Yes | Standard |
| Customer Portal | Yes | Advanced |
| E-Signature | Yes | Standard |
Strengths
- Deep HVAC/plumbing/electrical specialization
- Marketing and call tracking
- Comprehensive reporting
Limitations
- Quote-only, per-technician pricing — no number without a sales call
- Onboarding is a real implementation project, not a self-serve signup
- Overweight for a solo operator or very small crew
- Depth comes with a learning curve most competitors don't have
Best Fit
Mid-to-large residential service contractors seeking a comprehensive platform
Usually more platform than a solo or small crew needs — smaller shops tend to be better served by a lighter tool.
Training & Certification
Three progressive certification tiers — Explorer, Navigator, Commander — across role tracks (residential/commercial admin, accounting, CSR/dispatch, inventory & purchasing), delivered through ServiceTitan Academy. 18 certification exams across 7 sections.
Build end-to-end proficiency in ServiceTitan's enterprise field service management platform, from initial setup through advanced reporting and automation. This path takes HVAC, plumbing, and electrical service managers from zero to confident daily operation.
HVAC service manager · 10–14 hours · TradeAtlas learning path →See all platforms: Software certifications for the trades
Alternatives to Consider
Jobber
Field service management software designed for small to mid-size home service businesses.
Housecall Pro
Housecall Pro is a cloud-based field service management platform built for residential home service contractors. Founded in 2013 and headquartered in San Diego, CA, it serves 45,000+ businesses across HVAC, plumbing, electrical, cleaning, roofing, painting, landscaping, and 50+ other trades. The platform covers the full job lifecycle — scheduling, dispatching, estimating, invoicing, payments, GPS fleet tracking, CRM, online booking, and marketing automation — delivered via web and native iOS/Android apps. Operated by parent company Codefied Inc., it also runs subsidiaries BuildBook and Trade Academy.