CRM
Hatch
Hatch is an AI-powered omnichannel communication platform built for home improvement and home services contractors. It automates lead engagement, estimate follow-ups, appointment confirmations, and customer outreach via text, email, and voice AI agents — helping contractors close more leads without adding headcount. The platform integrates with leading field service CRMs, lead sources, and technology partners, and is trusted by more than half of the top 20 QR 500 home improvement companies.
mid🔧Plumbing⚡Electrical❄️HVAC🏠Roofing
Use Cases
- Instant automated text/email response to new leads from Angi, Yelp, Google LSA, and other sources
- Estimate follow-up sequences to increase close rates
- Re-engagement of old or canceled leads
- Appointment confirmation and project update messaging
- AI inbound call handling and appointment booking
- Recurring service and membership outreach
Capability Matrix
| Feature | Status | Depth |
|---|---|---|
| CRM / Customer Management | Partial | Basic |
| Proposals & Quotes | No | Basic |
| E-Signature | No | Basic |
| Financing Options | Partial | Standard |
| Dispatch | No | Basic |
| Scheduling | Partial | Basic |
| Route Optimization | No | Basic |
| Inventory Management | No | Basic |
| Asset Management | No | Basic |
| Estimating | No | Basic |
| Invoicing | No | Basic |
| Payment Processing | No | Basic |
| Job Costing | No | Basic |
| Payroll | No | Basic |
| QuickBooks Sync | No | Basic |
| Pricebook | No | Basic |
| Flat Rate Pricing | No | Basic |
| Customer Portal | No | Basic |
| Online Booking | Yes | Standard |
| Marketing Automation | Yes | Advanced |