Product Tour
About
servicemax.com now redirects to PTC's product page. PTC's site returns 403 to automated fetches, so the redirect is the evidence for the URL and ownership; the acquisition date is not asserted here.
Use Cases
- Field service job management
Pricing
ServiceMax
Enterprise field service management
Capability Matrix
| Feature | Status | Depth |
|---|---|---|
| Dispatch | Yes | Standard |
| Scheduling | Yes | Standard |
| Asset Management | Yes | Standard |
| Reporting Dashboard | Yes | Standard |
| API Access | Yes | Standard |
| Inventory Management | Yes | Standard |
| Work Orders | Yes | Advanced |
| Mobile App | Yes | Standard |
| Preventive Maintenance | Yes | Standard |
| Workforce Tracking | Yes | Standard |
| Service Agreements | Yes | Standard |
| Third-Party Integrations | Yes | Advanced |
| Job Costing | Yes | Standard |
Strengths
- dispatch
- scheduling
- asset management
Best Fit
Enterprise field-service/hvac contractors
Typical clientsmid-size shops up to enterprise & national firms (500+)
Platform weightMid-weight — full-featured without enterprise overhead
Usually more platform than a solo or small crew needs — smaller shops tend to be better served by a lighter tool.
Mid-sizeLargeEnterprise
Alternatives to Consider
ServiceTitan
major★ Featured
All-in-one field service management platform built for residential and commercial trades.
★★★★☆4.4G2★★★★☆4.3Capterra
Custom QuoteQuote only
Mid–LargeiOS
Jobber
major★ Featured
Field service management software designed for small to mid-size home service businesses.
★★★★½4.6G2★★★★½4.6Capterra
Per UserPricing public
Solo–SmalliOS