ServiceTrade
ServiceTrade is a cloud-based field service management platform purpose-built for commercial service contractors. Founded in 2012 and headquartered in Durham, NC, it serves mechanical, HVAC, fire protection, electrical, and refrigeration contractors with an integrated suite covering scheduling, dispatch, inspections, parts management, CRM, and accounting integrations. The platform serves 1,300+ commercial contractors and processes millions of service requests annually.
Use Cases
- Commercial HVAC preventive maintenance scheduling and dispatch
- Fire protection inspection compliance and deficiency tracking
- Electrical service contract management and recurring maintenance
- Multi-location commercial service operations management
- Service agreement proposal creation and renewal tracking
- Technician timecard management and job costing
Capability Matrix
| Feature | Status | Depth |
|---|---|---|
| Scheduling | Yes | Advanced |
| Dispatch | Yes | Advanced |
| Route Optimization | Yes | Standard |
| CRM / Customer Management | Yes | Advanced |
| Proposals & Quotes | Yes | Advanced |
| E-Signature | Yes | Standard |
| Invoicing | Yes | Advanced |
| Estimating | Yes | Standard |
| QuickBooks Sync | Yes | Advanced |
| Time Tracking | Yes | Standard |
| Asset Management | Yes | Advanced |
| Inventory Management | Yes | Advanced |
| Customer Portal | Yes | Advanced |
| Service Agreements | Yes | Advanced |
| Photo Documentation | Yes | Standard |
| Reporting Dashboard | Yes | Advanced |
| GPS Tracking | Yes | Standard |
| API Access | Yes | Advanced |
| Zapier Integration | Yes | Standard |
| Job Costing | Yes | Standard |
Alternatives to Consider
ServiceTitan
All-in-one field service management platform built for residential and commercial trades.
Jobber
Field service management software designed for small to mid-size home service businesses.
BuildOps
BuildOps is an all-in-one commercial contractor management platform purpose-built for mechanical, electrical, plumbing, HVAC, fire and life safety, and refrigeration contractors. Founded in 2018 and headquartered in Los Angeles, it unifies service management, project management, financials, and CRM into a single cloud-based system with AI-powered automation (OpsAI). The platform targets mid-size to enterprise commercial trade contractors and has achieved unicorn status with over $250M in total funding.